The Huge Benefits of Updating Your Telecommunications


Telecommunications isn’t a new concept. It dates all the way back to 1876 when Alexander Graham Bell invented the telephone. However, it is ever-evolving with new options coming to the market all the time. Keeping up-to-date with these changes and implementing them into your company is of huge benefit to both your workforce and your customers.

The Workforce – collaboration and flexibility

With BT shutting down all PSTN and ISDN lines by 2025, the market is moving towards Cloud based systems. This, together with high-speed IP connectivity broadband services, means everything is getting quicker.  Ultimately, integrated telecommunications systems boost efficiency and productivity, which will lead to more profitability. How?

  • Collaboration is easier, quicker and smoother. From a basic level of not having to walk up two flights of stairs to speak to someone face-to-face, to being able to talk to colleagues in other offices, to holding multi-national meetings involving members from different countries. This cuts down on time lost to travelling, as well as the costs involved. Instead of spending thousands flying everyone to one location, members simply all log on to a videoconference at a pre-arranged time.
  • Remote working is becoming more and more popular. It affords employees more flexibility, allowing them to manage other commitments and avoid lengthy commutes.

Access to systems and data, video- and teleconferences and the ability to share documents enable staff to work wherever they want as if they were in the office.

Not only does this keep efficiency and productivity levels high, it also saves companies money as they can downsize their office space and reduce their outlay on equipment.

Customers – improved service

An up-to-date, high-performing telecommunications system can be the difference between retaining customers, and losing them.

  • A call management system is essential when it comes to keeping customers happy. Keeping people informed while they are on hold, connecting them to the relevant department via an automated system and correctly re-routing them when necessary are just some of the elements. Nothing gets customers more enraged that not being able to get to the person they need to speak to easily and quickly.
  • High-speed connectivity means that customer enquiries can be dealt with, without making them wait while the system loads – or crashes. We’ve all been there and it can be infuriating for both parties.
  • All aspects of an up-to-date telecommunications system mean that in the event of customer complaints, they can be dealt with swiftly. An unhappy customer can be hard to turn around, especially if communication proves clunky.

With so many options on the telecommunications market, deciding what is right for your company can be somewhat complex. Our team at Helpdesk Communications Ltd is highly experienced, with an in-depth knowledge of the latest products. Whether you are a small business with a handful of employees or a multi-site organisation, we will be able to advise you on the best-fitting systems.

Call Helpdesk Communications Ltd today on 0121 344 0007 to arrange a free consultation. 

Cloud & Hosted Telephony