Remote Working - The Future of UK Business!


There's lots of chat about the benefits of growing a remote workforce with the number of remote workers in the UK growing year on year. In a survey conducted at a Global Leadership Summit in London it was found that 34% of businesses attending stated that more than half of their staff will be working remotely by 2020! Click below to find out more about how you can benefit from remote working and how integral your telephone system can be...

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Save Money With Refurbished Telephones And Do Your Bit For The Environment!


There's many options available to you when it comes to adding new telephones and parts to your existing office telephone system. And we're going back to our roots for this post - our business started buying surplus telephones, refurbing them to their original state and selling them on at affordable prices. Click the green button to find out the Two BIG reasons why it's still a thriving part or our business...

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Why You Need a Dedicated Telephone Engineer to Call On


A working telecommunications system is everything to your business. Without it, you will start to lose customers - fast. Very simply, this is why you need a dedicated and qualified telephone engineer that you can call on. Helpdesk Communications has a team of highly qualified and experienced telephone engineers, who pride themselves on providing outstanding levels of service to all of our customers. Read more about what they can do for you...

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The Benefits of SIP Trunking


As the world dives into cloud-based communication systems, more and more businesses are leaving traditional analogue phone lines behind and switching to SIP (Session Initiation Protocol). Working over the internet with VoIP (Voice over Internet Protocol), SIP trunking connects directly to PSTN (Public Switched Telephone Networks), eliminating the need for traditional phone lines, wiring and circuit boxes. Here's the benefits...

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Why you Need to Think BIG when Choosing a Telephone System for your Small Business


When looking for the right telephone system, scalability should be a priority. You may be a small business now, but that doesn't mean you'll stay small. One line and one handset just won't cut it further down the line when you have more staff, more customers and more calls. Don't think about the now - think about the future...

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Why You Should Explore The Latest Range Of Panasonic Phone Systems And Handsets!


We've written a couple of Blogs now on Panasonic systems and handsets - we're a big advocate of Panasonic! We love their reliability and flexibility. We've been asked to delve a bit deeper into some of their products. So, the third article in our Panasonic series is all about exploring their latest range of phone systems and handsets.

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Upgrading Your Panasonic Phone System - Why Bother?


Panasonic phone systems are so high performing, durable and user-friendly that customers often take the 'I'm happy with what I've got' approach. It's understandable, as Helpdesk Communications sells Panasonic products for these very reasons. Our blog 'Panasonic - a Leading Brand for Small Business Telephone Systems' speaks about our love for this leading brand. Upgrading may seem like more bother than it's worth, but there are key reasons why you should consider it...

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Panasonic - a Leading Brand for Small Business Telephone Systems


Panasonic - a brand known throughout businesses and households worldwide. Established in 1918, the Japanese company has been bringing products of exceptional quality to the market for over a century. For the past 30 years, they have been the market leaders in the telecoms industry. At Helpdesk Communications, Panasonic is one of our chosen brand names to turn to when recommending telecoms systems for small businesses.

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The Huge Benefits of Updating Your Telecommunications


Telecommunications isn?t a new concept. It dates all the way back to 1876 when Alexander Graham Bell invented the telephone. However, it is ever-evolving with new options coming to the market all the time. Keeping up-to-date with these changes and implementing them into your company is of huge benefit to both your workforce and your customers. Click the button to find out what they are...

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How to use your Telephone System to train your staff and Boost Productivity!


In this series of blogs, we've been highlighting some of the major features available on a Telephone System that will help you grow your business and track some of the vital statistics to monitor your staff's activity. Today we've chosen the Call Recording function! It's a brilliant function that will help you in various ways if it's used properly. Mainly for managers and team leaders to use as a training aid, it's the most effective tool in your business.

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Add An On-Hold Message To Your Telephone System And Get More Sales!


How many customers and potential customers are put on hold in your company? When you think about it I bet you will realise that you do it quite frequently and are missing out on a big opportunity to sell to them. It's a perfect time to engage with them, they are a captive audience and you should be selling them something or educating them about a new service you offer.

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How to use your Telephone System to track and improve your Company's KPI's!


There are many functions on telephone systems that enable you to report on your vital statistics and provide invaluable information to grow your business. One of the most valuable is the Call Monitoring feature. You'll be astounded at some of the statistics you'll get from it and how perfect it is for tracking the productivity of your staff.

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BT have officially announced that they're terminating your ISDN/Digital phone lines - how will it impact your business?


BT have decided to switch off ISDN services and are migrating all their customers to the IP network by 2025! That's Ok, 2025 is ages away and surely BT will sort it by then? Well, our advice to you is, start thinking about the switch over now because time flies and the rumours are that BT's service standards to ISDN customers will dramatically slip before 2025 to encourage you to make the switch.

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