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How to use your Telephone System to track and improve your Company's KPI's!

05/10/2017

There are many functions on telephone systems that enable you to report on your vital statistics and provide invaluable information to grow your business. One of the most valuable is the Call Monitoring feature. You?ll be astounded at some of the statistics you?ll get from it and how perfect it is for tracking the productivity of your staff.

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BT have officially announced that they're terminating your ISDN/Digital phone lines - how will it impact your business?

05/10/2017

BT have decided to switch off ISDN services and are migrating all their customers to the IP network by 2025! That's Ok, 2025 is ages away and surely BT will sort it by then? Well, our advice to you is, start thinking about the switch over now because time flies and the rumours are that BT's service standards to ISDN customers will dramatically slip before 2025 to encourage you to make the switch.

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